CDOE | Vivekananda Global University

1.2.1 Cancellation and Refund Policy

The Learner needs to submit the cancellation form as provided in the Annexure 4 which is also available on https://onlinevgu.com/cancellation-and-refund. The rules for the cancellation and refund as follows:

Timelines	Timeline For Cancellation Request Receipt	Refund Amount
Before Closure of last date of taking admission for the batch (As per UGC-timeline)	15 days or more	100%
	Less than 15 days	90%
After Closure of last date of taking admission for the batch (As per UGC-timeline)	Less than 15 days	80%
	More than 15 days and less than 30 days	50%
	More than 30 days	Nil

For the cancellation, a learner needs to fill the cancellation form first and the same would be verified by the SRM team first and eligible cases will be transferred to Deputy Registrar-CDOE for further process.

Deputy Registrar-CDOE will complete the cancellation procedure at his end and then forward the case to Account department for clearance of the payment.

Refunds for eligible cases would be done within 45 days from the date of cancellation request received from the Learner.

After repaying admission cancellation amount to the Learners, the University will deduct the actual sharing amount from the bill of admission partners and delivery partners which they have claimed earlier from the University for the particular learner.

Note: Learners who have enrolled through EMI based loan facility offered through a Non-Banking Financial Company (NBFC) would have to adhere to:

The cancellation process / foreclosure policy of NBFC companies who have provided the said loan facility to the Learners.
The foreclosure charges of NBFC would be applicable for Learners as per NBFC policy and University would have no role in such third-party loan facility undertaken by the Learners.
Learners need to coordinate with NBFC company for said loan foreclosure process and check for their foreclosure charges with NBFC
For approved cancellation cases, University would refund the amount as per university policy to the NBFC Company directly and the Learners would be notified for the same.
Refunds for eligible cases would be done within 45 days from the date of cancellation request received from the Learner.
After repaying admission cancellation amount to the NBFC, the University will deduct the actual sharing amount from the bill of admission partners and delivery partners which they have claimed earlier from the University for the particular learner.